We aim to provide a seamless shopping experience and ensure your satisfaction with our products. Please review our refund and return policy below:
Returns
- Eligibility for Returns: Items must be unused, in their original packaging, and returned within 30 days of purchase.
- Non-Returnable Items: Certain items such as gift cards, clearance items, and personalized products cannot be returned.
- Return Process: To initiate a return, please contact our customer support team at mail@liquiidsivofficial.com with your order number and reason for return.
Refunds
- Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Processing Time: Approved refunds will be processed within 7-10 business days, and the credit will automatically be applied to your original payment method.
- Partial Refunds: Items that show signs of use, are damaged, or missing parts may be eligible for a partial refund at our discretion.
Exchanges
- Exchange Policy: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at mail@liquiidsivofficial.com.
Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- Non-Refundable Shipping Costs: Original shipping charges are non-refundable.
Late or Missing Refunds
- If you haven’t received your refund yet, first check your bank account, then contact your credit card company as it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at mail@liquiidsivofficial.com.
If you have any further questions regarding returns or refunds, please don’t hesitate to reach out to us at:
- Email: mail@liquiidsivofficial.com
- Phone: +1 3688635000
Thank you for choosing Liquuiidivs!